Last Updated: [Sep/16/2025]

Fast & Reliable Delivery

At KoalaKitchens.store, we make sure your kitchen essentials arrive quickly and affordably. Below are all the details about shipping options, delivery times, and fees.

🛒 Order Processing Time

• Orders are packed and shipped within 1–2 business days (excluding weekends and public holidays).

• You’ll receive an order confirmation email as soon as you check out.

• Once dispatched, we’ll email you a tracking number to follow your package’s journey.

🚚 Shipping Options & Costs

We deliver Australia-wide with these fast, budget-friendly choices:

1. Standard Shipping

• Cost: FREE on orders over $50 AUD | Just $5.99 AUD for orders under $50.

• Delivery Time:

  • Metro areas (Sydney, Melbourne, Brisbane): 2–5 business days

  • Regional/remote areas: 5–10+ business days

• Carrier: Australia Post / StarTrack

2. Express Shipping

• Cost: $9.99 AUD (flat rate).

• Delivery Time:

  • Metro areas: 1–3 business days

  • Regional areas: 3–5 business days

• Carrier: Australia Post Express / Couriers Please

3. Local Pickup (Coming Soon!)

• Cost: FREE

• Location: [Your Warehouse Address, e.g., Melbourne, VIC]

• Processing Time: Ready within 24 hours (we’ll email pickup instructions).

📦 Shipping Coverage

• We ship to all Australian states and territories.

• International shipping? Not yet—but we’re working on it! Sign up for updates.

📅 Estimated Delivery Times

Note: Delivery times are estimates. Holidays, weather, or carrier delays may occasionally impact shipping.

❓ Frequently Asked Questions

Q: Can I track my order?
A: Absolutely! Once shipped, you’ll get a tracking link via email.

Q: What if my order is lost or delayed?
A: Email us at support@koalakitchens.store, and we’ll investigate immediately.

Q: Do you deliver to P.O. boxes?
A: Yes! We ship to P.O. boxes via Australia Post.

Q: Can I change my shipping address after ordering?
A: Contact us within 6 hours of placing your order. After that, changes may not be possible.

📌 Important Notes

• Signature Required? Only for high-value orders (you can opt in at checkout).

• Taxes: GST is included in all prices for Australian customers.

• Shipping Insurance: All orders are insured for peace of mind.

📩 Need Help?

For urgent shipping questions, reach out to us at:
📧 Email: support@koalakitchens.store